FAQ’s

Most frequently asked questions

Shopping Basics

Items shipped from Guangdong, China

We provide international transportation. Including but not limited to the following regions (North America, Europe, Southeast Asia, Japan, Korea, Hong Kong, Macau, Australia, New Zealand, Israel, UAE, Saudi Arabia, Kuwait, etc.)
You can also contact us for information about shipping to your region or country.

We provide a variety of SHIPPING METHODS (including but not limited to the following).
1. Global Postal Transportation (EMS)
2. Standard commercial express (UPS, FedEx, DHL, etc)
3. The third-party freight forwarding company (commercial courier company partner) transports to the dest

Note: During COVID-2019, EMS freight rates rose sharply, we ship most of order to Europe by rail, and ocean freight to Oceania and North America.

Most orders are received in 3-6 weeks from order to delivery.
Add a few days for custom orders.

We provide standard free shipping for all customers. For more information read the shipping page.

We offer a 30-day return and refund policy. For more information, visit the return and refund page.

Our products are purchased from the factory. Some products are inspired by world-renowned designers. It is not the original design version of the designer. If you need genuine products, please contact the original designer or company.

The most of lighting are not UL listed and CE certification.
The lamps comply with UL standards in North America and CE standards in Europe.
For orders sent to the United States, Canada, and Japan, all electrical components (including but not limited to lamp holders, wires, drivers, etc.) have UL certification.
Orders sent to Europe, Asia, Oceania, (including but not limited to lamp holders, wires, drivers, etc.), all have CE certification.

Orders & Payments

All payments made on the Satulight website are highly secure. Our website uses 128 bit SSL encryption technology and is certified level 1 PCI DSS compliant. This is the same level of encryption used by large banks to keep your information secure. As such you can rest assured that any information submitted on our site is secure.

Placing an order at Satulight is easy.
Let’s go through the process quickly.

ORDERING A-Z

  • Once you find something you love, click the “ADD TO CART” button.
  • When you’re done adding items to your cart, click the “CART” button.
  • Make sure you’re happy with everything in your cart, and click “PROCEED TO CHECKOUT”.
  • Fill in your name, email, address, city, etc. We only use this info to ship your order.
  • If have discount code,you can enter discount code and click apply.
  • Click “CONTINUE TO SHIPPING” and then select yourshipping method and payment method and follow the instructions.

Orders can be placed without creating an account.
Of course I suggest you create an account. You can enjoy a better shopping experience.

We accept American Express, Mastercard, VISA, PayPal, and Google/Apple Pay for payments on the website.

We recommend that you choose Paypal payment, Paypal buyer protection policy, how to use Paypal for payment, you can visit Paypal.

The order fee does not include any tax, usually you will not pay other additional fees for the order. Because the shipping method and the policies of each country are different, you may pay customs duties or value-added tax after the package arrives in your country. For more information, please consult the customs service staff in your country, or contact us.

If you need cancel or modify your order, please contact us via email as soon as possible, as well as all methods of contacting us on the   page.

After the order is shipped, we will contact you by email, and the shipping method and tracking method will also appear in the email.

Shipping & Returns

We will complete the refund within 3 days after receiving the return.
The arrival date is subject to bank information.

If you want to cancel the order, please contact us, or send an email to info@satulight.com

Others

You can get our contact information on the contact page or footer.
We recommend that you contact me via email.
Of course, you can also call us or Messenger us.

The lamps we provide can work normally at a voltage of 110-240v and meet the voltage standards of all countries.

The products we sell include some purchased products, and we will work hard to review the supplier qualifications.If the products we sell violate your intellectual property rights, please contact us.

Generally, lights with integrated LEDs do not support dimming by default.

If the light  needs a light bulb as a light source, you can purchase a light bulb that supports dimming and install it.

Contact

Still have questions?